Terms & Privacy
Integrated Psychology Pty Ltd
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Terms of Service
Last updated: July 2026
1. About This Practice
Integrated Psychology Pty Ltd (ABN to be confirmed) is operated by Catherine Condon, a registered psychologist (AHPRA Registration: PSY0001120216) and endorsed Clinical Neuropsychologist. Services are provided in person in Blackburn, Hampton, and Murrumbeena, and via telehealth across Australia.
2. Professional Services
The psychological services provided by Integrated Psychology are for adults seeking individual therapy and/or professional supervision. Services are not suitable as a substitute for emergency mental health care. If you are in crisis, please contact Lifeline on 13 11 14 or call 000.
3. Appointments and Cancellations
Ongoing counselling: A minimum of 48 hours notice is required to cancel or reschedule an appointment. Cancellations with less than 48 hours notice will incur a $250 cancellation fee.
TRTP: Cancellations more than one week prior to the commencement of TRTP are accepted without fee. Cancellations within one week of the first TRTP session incur a $250 fee. Cancellations during a course of TRTP are strongly discouraged and may affect therapeutic outcomes.
4. Fees and Payment
Fees are $250 per hour for telehealth sessions and $285 per hour for in-person sessions. Invoices are issued after each session and must be paid by bank transfer prior to the commencement of the next session. Integrated Psychology does not bulk bill.
5. Medicare and Private Health Insurance
Clients with a valid Mental Health Care Plan are entitled to a Medicare rebate on eligible sessions. You pay the full fee upfront and claim the rebate directly through Medicare. Integrated Psychology is not responsible for rebate amounts, eligibility, or changes to Medicare policy.
6. Limitation of Liability
To the extent permitted by Australian law, Integrated Psychology's liability for any loss or damage arising from the provision of psychological services is limited to the fee paid for the session in which the issue arose.
Privacy Policy
Last updated: July 2026
1. Our Commitment
Integrated Psychology Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We collect personal information necessary to provide psychological services, including:
- Name, date of birth, and contact details
- Referral and Medicare information (where applicable)
- Health information, including mental health history and session notes
- Payment details
3. How We Use Your Information
Your personal information is used solely for the purpose of providing psychological services and managing your care. We do not use your information for marketing purposes or share it with third parties without your consent.
4. When We May Disclose Information
We may disclose your personal information without your consent only where required or authorised by law, including:
- Where there is a serious and imminent threat to your life or safety, or the life or safety of another person
- Where required by a court order or subpoena
- Where mandatory reporting obligations apply under relevant state or territory legislation
5. Storage and Security
Your records are stored securely. Electronic records are protected by appropriate security measures. Paper records, where used, are stored in locked storage. We retain records for the minimum period required by law (generally 7 years from the date of last contact, or until a minor turns 25).
6. Accessing or Correcting Your Information
You have the right to request access to or correction of your personal information held by Integrated Psychology. To make a request, please contact Catherine directly at catherine@intpsych.com.au.
7. Complaints
If you have a concern about how your personal information has been handled, please contact us directly in the first instance. If your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact
Integrated Psychology Pty Ltd Email: catherine@intpsych.com.au Phone: 0405 660 993
This is a placeholder document. Final terms and privacy policy to be provided by the practice owner and reviewed by a qualified legal professional before publication.